Customer Relations

Why Buy From the Volume Infiniti Dealer in our Area?
Does it matter to our Michigan Infiniti Oakland County Infiniti customers that we are a Volume Infiniti Dealer in our area? The answer is no, however, it does matter how we earn and maintain this distinction. Suburban Infiniti of Novi offers volume pricing which equals large savings over a "low-volume" Infiniti Dealers. Suburban Infiniti offers a great selection of Used Infiniti and Infiniti Certified Pre-Owned Cars as well making it easy for you to find the new Infiniti or Used Infiniti of your dreams. Every Suburban Infiniti employee knows that by living by two basic principles our sales will continue to increase. First, treat every guest to our showroom or online dealership with respect and consideration. This includes our Infiniti Service customers, Infiniti Parts buyers and Customers in need of Credit Approval. The Second principle is, Keep Your Prices Low! Give the treatment customers deserve and the price they want and sell more cars. We’ll see you soon.

How do you get the Best Price on your Infiniti Used Infiniti or Infiniti Certified Pre-Owned Car
An independent third party website recently published a consumer guide to getting the best price on a new Infiniti, Used Infiniti or Infiniti Certified Pre-Owned Car. The publication read, "Everyone is looking for the "best price" on a new Infiniti. The reality is that there are two types of traditional car dealerships on the Internet. The first is the dealership that sends you a "Low Ball Price". Of course, this price has no validity at all and only serves as a tool to get you in the dealership. The second is the dealership that gives you a fair price which ultimately makes the "Low Ball Price" even more appealing. Neither of these scenerios end up well for the you the customer. Suburban Infiniti is breaking tradition every day and Michigan Infiniti and Oakland County Infiniti customers are saving more. The question then becomes, "How do I get the best price on a new car?" The answer is a three step process.

First, test-drive New Infiniti, Used Infiniti or Infiniti Certified Pre-Owned Car of your choice. Be in a position to demonstrate that you have undoubtedly found the perfect vehicle for you. Suburban Infiniti is a high volume dealership and will not lose a deal over price especially when they know they have the vehicle you definitely want in inventory.
Second, be sure to print out our online coupons for discounts on your vehicle purchase or Infiniti Service and Infiniti Parts website for online coupons and Internet Savings. Although promotions vary from day to day in many cases customers can save hundreds more just by printing an online coupon.
Third, get your price quote within 48 hours of your desired purchase time frame. With factory promotions changing from month to month and week to week and even in some cases daily calculating your cost will be more accurate and save you hassle in the long run.
So if you haven’t already print out our online coupons, schedule your test drive and be prepared for the most pleasat experience of your life.
*Michigan Infiniti, Oakland County Infiniti, customers want to know what is Infiniti Financial Service, Infiniti Financing, and the Infiniti Financial Team?
Infiniti Financial Services is a premier financial-services company that offers a wide range of financial programs specifically tailored to each customer. Whether your goal is to get Infiniti Financing or lease offer, the Infiniti Financial Team will treat you as a valued customer.

*Infiniti Financial tips on Infiniti Financing for Buy or Lease from the Suburban Infiniti Financial Team
LEASING and FINANCING BENEFITS
Infiniti Financial Services understands your needs. Choosing between leasing and Infiniti Financing is as important as choosing the right model. Below are some benefits of both leasing and financing through your selected dealer and Infiniti Financial Services. The following should help you decide how to purchase a new

Infiniti:
LEASING:
In a lease, you do not purchase an automobile. You contract to use it for the first, and best, period of its life. Following are some additional benefits to leasing a Infiniti.
Less Cash Up Front - One of the biggest advantages of a lease is that it does not usually require a substantial down payment. In many states, you can even pay the sales taxes as part of your monthly lease payment, rather than in a lump sum.
Lower Monthly Payment - If the finance period is the same, your monthly payments will be lower when leasing (vs. financing) because your payments will be based on the vehicle's estimated depreciation. (You are contracting to use a portion of the car's value, rather than buying the entire car.)
A New Car More Often - Your taste and preference may change, and a short-term lease makes it easy to drive a new car more frequently. Additionally, you may have needs for a larger or smaller car in a few years, and a lease makes it easy to plan for such changes.
Guaranteed Future Value - You don't have to worry about resale value. If your car depreciates more than the estimated residual value in your lease contract at full term, you can turn it in at the end of your lease term. But if it's worth more, you can buy it and keep it or resell it. A lease gives you an option.
FINANCING:
If you typically keep your vehicle for five to ten years, then financing may be your best option. Infiniti Financial Services may be your best choice in financing your new vehicle, with competitive rates and terms designed to meet your needs.
Pride of Ownership - Ownership can instill a sense of pride. It can also build equity. Payment by payment, an owner's equity may increase.
No Restrictions on Mileage - This is important to consider if you drive more than 12,000 to 15,000 miles per year.
Make Changes to Car's Appearance - You can alter the interior or exterior to suit your taste (though your choices may affect the resale value.)

Michigan Infiniti Oakland County Infiniti Drivers want to know how to get the best Gas Mileage

Improve Gas Mileage
IS A TRIP TO THE PUMP DRAINING YOUR CASH? HERE'S SOME HELPFUL TIPS TO EASE THE PAIN.

Keeping Your Engine Properly Tuned
Fixing a car that is noticeably out of tune or has failed an emission test can improve its gas mileage by an average of 4.1 percent, though results may vary based on the kind of repair and how well it is done. If your car has a faulty oxygen sensor, your gas mileage may be affected as much as 40 percent!

Check & Replace Air Filters Regularly
Replacing a clogged air filter can improve your car's gas mileage by as much as 10 percent. Your car's air filter keeps impurities from damaging the inside of your engine. Not only will replacing 0 dirty air filter save gas, it will protect your engine.

Keep Tires Properly Inflated
You can improve your gas mileage by around 3.3 percent by keeping your tires inflated to the proper pressure. Under-inflated tires can lower gas mileage by 0.4 percent for every 1 psi drop in pressure of all four tires. Properly inflated tires are safer and last longer.

Use The Recommended Grade of Motor Oil
You can improve gas mileage by 1-2 percent by using the manufacturer's recommended grade of motor oil. For example, using 10W-30 motor oil in an engine designed to use 5W-30 can lower your gas mileage by 1-1.5 percent. Also, look for motor oil that says "Energy Conserving" on the API performance symbol to be sure.