Wow! What an amazing experience, from first seeing and driving my new QX60 to taking delivery of it! I had never considered an INFINITI and I am SO glad I finally checked out the brand. I went from Audi (which is also a fantastic car) to the QX60 with out batting an eye. I worked with Vern on the purchase and not only is he extremely knowledgeable with these vehicles, he’s patient and guided me through all of the amazing things my INFINITI can do that didn’t feel rushed and left me feeling very capable and comfortable with my new ride. He made the entire transaction so easy and enjoyable, and the GM, John Gangler, also was extremely professional and just added to the experience. Yes, buying this car was enjoyable! The dealership is beautiful, and I highly, highly recommend making your next purchase with Suburban and 100% checking out the line up at INFINITI. Do yourself a favor and just check out their show room, you will not be disappointed. Five stars across the board!!
I had the pleasure of being serviced by Suburban INFINITI of Novi!! I have been out to INFINITI of Troy and that wasn't a good experience for me. This is the second time I've had the pleasure of being serviced this AWESOME service department. I had the opportunity to meet a Tech that actually services these remarkable vehicles. He had great things to say about working at that dealership as well as how much he enjoyed working on the vehicles. I realized how great that place is. Since 696 is closed it nearly takes me an hour to get there. Worth the drive. Again, my Service Adviser, Jacob was the best. Infinite has rolled out this excellent new oil Channing plan, and the kind Jacob wanted me to know I can go to Troy INFINITI. Uh, no way. Great experience and Service is even better
People at parts department are great to work with and they know what they do!!
Great service and my car was done sooner than the time estimated!
Excellent service! Vern is knowledgeable and outstanding to work with.
Detailer is the best
I just love when service people DO NOT push services that you do not need and give you an honest advise and that is what I get one time after another from both Roberts and Jacob
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